BIOVÈNE CONDITIONS OF SALE

Welcome to Biovéne, please read these conditions carefully before placing an order with Biovéne.
By placing an order with Biovéne, you signify your agreement to be bound by these conditions.

 

1   OUR CONTRACT

Without affecting your right of withdrawal set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.

 

2  RETURNS

Please review our Returns Policy which applies to products sold by Biovéne.  In addition to your 30-days returns guarantee, customers in the European Union are entitled to a statutory withdrawal right of seven business days.

Biovéne does not take title to returned items until the items arrive at the returns address destination.  At our discretion, a refund may be issued without requiring a return.  In this situation, Biovéne does not take title to the refunded item.

If  exercising the right to cancel, the consumer bears all return costs.

 

3   PRICING AND AVAILABLITY

We list availability information for products sold by us on the website including on each product information page.  Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability.  As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that.  They are not guaranteed delivery times and should not be relied upon as such.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment.  If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order.  If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.

 

4  PRODUCT INFORMATION

Unless expressly indicated otherwise, Biovéne is the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Ingredients may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

For healthcare products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product. Content on this site is not intended to substitute advice given by a medical practitioner, pharmacist or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. Biovéne accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

5  CUSTOMS

When ordering products from Biovéne for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.  Any additional charges for customs clearance must be borne by you; we have no control over these charges.  Customs policies vary widely from country to country, so you should contact your local customs office for further information.  Additionally, please note that when ordering from Biovéne, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products.  Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.  For more information see Customs Information.

 

6   OUR LIABILITY

Biovéne and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

The laws of some countries do not allow some or all of the limitations described above.  If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.

 

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.  This condition does not affect your right to have the products sent to you within a reasonable time.  If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

 

7    APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of Latvia, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.  We both agree to submit to the non-exclusive jurisdiction of the courts of the Latvia, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in the EU country in which you live.

 

8  AMENDMENTS TO THE CONDITIONS OF SALE

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time.  You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you).  If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

 

9  WAIVER

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

 

10  CHILDREN

We do not sell products for purchase by children.  We sell children’s products for purchase by adults.  If you are under 18 you may only use Biovéne with the involvement of a parent or guardian.

 

11  OUR CONTACT DETAILS

Biovéne is the trading name of Roy Roger Consumer Healthcare SIA.  Our contact details are:

Roy Roger Consumer Healthcare SIA
Meness iela 7/9, 17A
LV-1013 RIGA
Latvia